Stop treating digital goods like physical goods
I subscribe to the Minus Records music service. For €30/year I get access to every release (up to 20) during the subscription period. When new music is available I receive an email with a link to the files. The link is one-time use only - if the download fails too bad, if you lose the files too bad. Digital Rights Management (DRM) isn't built into the files but it's effectively built in to the system.
I also purchase music from Amazon.com frequently and until recently they had a similar model: one-time downloads of music. A few years ago I purchased a new Moby album. My hard drive failed during the same day but I had a backup of nearly everything (BackBlaze!). Unfortunately I was missing a few hundred megabytes of data including my last download from Amazon. Because DRM is built in to the system, I lost the music I paid for.
Beatport is another place I purchase music from. They have a slightly friendlier system in that they allow you to re-download your purchased music for 24 hours.
Enter iTunes and iPhone synchronization. Apple provides one mechanism and one mechanism only for managing music on your iPhone and that is iTunes. Create a playlist, synchronize that playlist with your phone. Delete items from your playlist and they are automatically deleted from your phone. Because DRM is built into the system, every song that exists on your iPhone must also exist on your computer or else, they will be deleted the next time you sync. This usually isn't a problem for me as I run frequent backups of my music (I can't store my entire music collection on my laptop so I add and delete music from a USB hard drive). Recently I unchecked the "copy music to library" preference which is a crucial step in my music backup process. As I went to play the latest songs from Minus Records I realized I had deleted them from my Downloads folder assuming they were copied to my Music folder when I added them to iTunes.
Because of DRM I can't re-download them from Minus, and because of DRM I can't download them from my iPhone back to my computer even though they are paid for!
Fortunately there are other solutions to this specific problem (PhoneView to the rescue!) but my point is this: None of the solutions are supported by the providers and in fact, the barriers to such conveniences are built directly in to the system. Imagine downloading $300 in music from Minus or Amazon, uploading all of it to your iPhone and then your computer hard drive crashes. You have all the music you've paid for but the next time you sync with iTunes it will disappear.
As an aside: I also subscribe to the Ghostly Records Music Service and they allow you to re-download your music any time you choose. It's an awesome service with great people behind it, definitely check it out.
DRM frustrates paying customers in order to discourage or prevent piracy. DRM does not prevent piracy, it only makes it slightly more difficult for people who would not otherwise pay. Stop treating digital goods like physical goods.






